AI-Powered Customer Service

Omnimerce’s AI system provides 24/7 multi-language customer support via chatbots and digital avatars. It reduces costs, enhances experience with instant, accurate replies, and improves efficiency across all platforms.

AI is transforming customer service by providing instant, automated, and multi-language support. Omnimerce’s AI-powered system helps businesses assist customers 24/7 across multiple platforms.

Functionality & Features

AI Chatbot with Multi-Language Support

Handles customer inquiries automatically.

Digital Avatars for Physical Store Kiosks

Provides a self-service experience.

Unified Messaging Across Platforms

Supports WhatsApp, Messenger, Shopee, TikTok, Lazada chat.

Customizable AI Agent Configuration

Tailors responses to business needs.

The Flow of Success

Dive into the core of our system with this detailed flowchart. See how we seamlessly manage orders from various physical and online channels, ensuring smooth operations from item selection to kitchen preparation and beyond.

Core Advantages

Reduce Support Costs

Free up your team by automating common inquiries and ticket handling.

Enhance Customer Satisfaction

Provide fast, consistent, and accurate answers around the clock.

24/7 Multichannel Support

Never miss a message—be available on all major chat platforms anytime your customers need help.

Boost In-Store Experience

Enable seamless self-service with kiosk-based AI avatars that greet and guide walk-in customers.

JOIN US IN BUILDING THE FUTURE

Omnimerce is your trusted partner for navigating the future of commerce. Whether you’re a small business, a growing retailer, or a large enterprise, our solutions are designed to help you stay ahead in the competitive marketplace.