Customer Relationship Management

Customer Relationship Management (CRM)

Omnimerce's CRM streamlines sales by tracking leads, automating quotes, and managing customer interactions. It improves service, enhances efficiency, and boosts revenue through actionable insights and centralized data.

A strong CRM system is essential for tracking customer interactions, managing leads, and improving sales efficiency. Omnimerce’s CRM module allows businesses to streamline their sales process, track leads, and manage customer relationships effectively.

Functionality & Features

Customer & Sales Lead Tracking

Keep records of potential and existing customers.

Approval Workflow for Quotations

Internal review before sending customer proposals.

Automated Quotation Generation & Email Dispatch

Simplifies sales operations.

Customizable Sales Stages & Success Rate Configurations

Helps businesses track deal progress.

Comprehensive Sales & Lead Reporting

Provides insights into conversion rates and performance.

The Flow of Success

Dive into the core of our system with this detailed flowchart. See how we seamlessly manage orders from various physical and online channels, ensuring smooth operations from item selection to kitchen preparation and beyond.

Core Advantages

Centralized Customer Database

Access a complete view of every customer—past interactions, preferences, and purchase history—all in one place.

Smarter Lead Management

Capture, nurture, and convert leads with streamlined pipelines, task reminders, and follow-ups.

Enhances Sales Efficiency

Generate quotes, and implement approval workflows to keep deals moving.

Identify High-Value Opportunities

Segment customers, prioritize high-potential leads, and allocate your efforts where it matters most.

Data-Driven Decision Making

Use built-in dashboards and reporting tools to uncover insights, monitor performance, and forecast revenue.

JOIN US IN BUILDING THE FUTURE

Omnimerce is your trusted partner for navigating the future of commerce. Whether you’re a small business, a growing retailer, or a large enterprise, our solutions are designed to help you stay ahead in the competitive marketplace.