- WITO TECHNOLOGY SDN BHD, KUALA LUMPUR, MALAYSIA
A growing F&B franchise with multiple outlets struggled with operational inefficiencies that affected both staff productivity and customer satisfaction. Manual order-taking led to bottlenecks during peak hours, while disconnected systems made stock tracking and branch coordination difficult. The franchise needed a smart solution to unify its processes and enable smoother day-to-day operations.
With Omnimerce, the franchise implemented a fully integrated ecosystem—including self-order kiosks, mobile mini program ordering, centralized POS, Kitchen Display System (KDS), and real-time inventory sync. This brought structure and automation to their workflows, from order management to kitchen operations and stock control. As a result, the team experienced smoother coordination, faster service, and fewer errors. Within 3 months, the franchise reduced wait times by 30%, improved stock efficiency by 20%, and boosted customer return rates by 15%.
A popular bar faced operational challenges during peak hours—slow order processing, communication breakdowns between servers and bartenders. These issues affected both staff efficiency and customer satisfaction. The business needed a streamlined solution to handle high-volume service while maintaining a premium guest experience.
Omnimerce system is able to apply for nightlife operations as well. With mobile ordering via Miniprogram, a centralized POS, and Kitchen/Bar Display System (KDS), the bar achieved smoother coordination between front-of-house and bar staff. A digital loyalty system encouraged repeat visits. This result in faster service, reduced errors, and a 20% increase in operational efficiency—plus happier, returning customers.
Baked A Smile x Omnimerce POS System
Baked A Smile successfully powered their booth at the Mid Valley Megamall Food Fair using the Omnimerce POS system. With fast checkout, real-time sales tracking, and seamless inventory updates, the team managed high customer traffic effortlessly. Omnimerce helped streamline their operations, reduce waiting time, and increase overall sales efficiency throughout the event.
G-Dragon Concert Merchandise Booth x Omnimerce Sales & Ordering System
During the G-Dragon concert, Omnimerce powered the merchandise booth with a high-performance sales and ordering system equipped with intuitive queue management. Across two days, the booth processed 8,900+ orders using 60+ connected devices, achieving zero system downtime even under peak demand. The solution seamlessly integrated three payment methods, ensured smooth and secure transactions, and delivered an optimized customer experience with efficient queue flow and rapid order handling.
Omnimerce is your trusted partner for navigating the future of commerce. It’s not just a system — it’s how winning businesses operate. Whether you're a small business, a growing retailer, or a large enterprise, our solutions are built to keep you ahead in a competitive marketplace.
PRODUCTS AND SOLUTIONS
QUICK MENU
CONTACT
WITO Technology Sdn Bhd (1226987-T)
E-20-03, Menara SuezCap 2, KL Gateway,
No.2, Jalan Kerinchi, Gerbang Kerinchi Lestari,
59200 Kuala Lumpur, Malaysia.
WITO Technology Sdn Bhd 2025 All rights reserved | WITO Technology Sdn Bhd (1226987-T)
