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USED CASES

Use Case 1:

A growing F&B franchise with multiple outlets struggled with operational inefficiencies that affected both staff productivity and customer satisfaction. Manual order-taking led to bottlenecks during peak hours, while disconnected systems made stock tracking and branch coordination difficult. The franchise needed a smart solution to unify its processes and enable smoother day-to-day operations.

With Omnimerce, the franchise implemented a fully integrated ecosystem—including self-order kiosks, mobile mini program ordering, centralized POS, Kitchen Display System (KDS), and real-time inventory sync. This brought structure and automation to their workflows, from order management to kitchen operations and stock control. As a result, the team experienced smoother coordination, faster service, and fewer errors. Within 3 months, the franchise reduced wait times by 30%, improved stock efficiency by 20%, and boosted customer return rates by 15%.

Use Case 2:

A popular bar faced operational challenges during peak hours—slow order processing, communication breakdowns between servers and bartenders. These issues affected both staff efficiency and customer satisfaction. The business needed a streamlined solution to handle high-volume service while maintaining a premium guest experience.

Omnimerce system is able to apply for nightlife operations as well. With mobile ordering via Miniprogram, a centralized POS, and Kitchen/Bar Display System (KDS), the bar achieved smoother coordination between front-of-house and bar staff. A digital loyalty system encouraged repeat visits. This result in faster service, reduced errors, and a 20% increase in operational efficiency—plus happier, returning customers.

Make sales easy & keep customers coming back

Power your store with supply chain & fulfillment solutions

Build stronger customer relationships

Fully Integrated Business Ecosystem

USED CASES

Use Case 1:

Use Case 2: